Legal

Terms of Service

Last updated November 8, 2026

1. Agreement

These Terms are an agreement between Empower Your Practice ("we", "us") and the practice or business that creates an account ("you"). By creating an account or using Empower Practice OS (the "Service"), you agree to these Terms and to our Privacy Policy. If you accept for a practice, you confirm you're at least 18 and have authority to bind that practice.

2. Your account and team

• Give us accurate account information and keep it current.
• Keep passwords private. You're responsible for activity under your account, including your team's.
• Tell us right away at [email protected] if you think your account has been accessed without permission.
• The Service is for business use by practices and their staff.

3. Plans, pricing and billing

• Plans. Solo, Growth and Pro include the features and limits shown on our pricing page at the time you subscribe.
• Founding clinic pricing. Our first 10 practices get reduced founding rates, shown on our pricing page.
• Billing. Paid plans are billed monthly in advance through our payment processor, Stripe. Prices don't include taxes, which we'll add where required. If a payment fails, we'll let you know and may limit access until it's resolved.
• Free trial. New practices get one 14-day free trial. You add a payment method when you start it. If you don't cancel before the trial ends, your plan starts and your card is charged.
• Price changes. We'll give you at least 30 days' notice by email before your price changes.
• Changing plans. Plan changes take effect right away, and the difference is prorated on your next invoice. On a smaller plan, features and provider seats above its limits become locked, but your data stays.

4. Cancellation

You can cancel any time from Settings → Manage billing in the app, or by emailing us. You keep access until the end of your paid month. We don't refund partial months unless the law requires it. After cancellation, you can export your data, and we'll delete it as described in our Privacy Policy.

5. Your data

• You own the data you and your team enter ("Your Data"). We claim no ownership of it.
• You give us permission to host, process and display Your Data only as needed to provide and support the Service.
• We may use combined, de-identified statistics that can't identify you, your practice or any patient to improve the Service, for example to build benchmarks.
• You're responsible for having the right to enter Your Data, including any patient consents your practice needs.

6. Patient information and HIPAA

If you're a HIPAA covered entity and you enter protected health information, you must sign our Business Associate Agreement (BAA) first. Request it at [email protected]. The BAA controls how we handle that information. Enter only the patient information your practice actually needs. The Service isn't a medical record system and doesn't replace your EHR.

7. Acceptable use

Don't:

• break the law or violate anyone's privacy rights through the Service
• try to access another practice's data, or test or get around our security
• upload malware, or overload or disrupt the Service
• resell the Service, or copy it to build a competing product
• share logins outside your practice

8. Not professional advice

The Service shows your numbers, goals and benchmarks to help you run your practice. It doesn't give medical, legal, tax, accounting or financial advice. Benchmarks and color ratings are general guides. Your decisions, and how you treat patients, remain yours. Check important financial decisions with a qualified professional.

9. Integrations

Some features connect to services we don't control, such as GoHighLevel or Claude by Anthropic. When you turn one on, you authorize us to exchange data with it on your behalf. Its own terms and privacy policy apply, and we aren't responsible for how it works or for changes it makes.

10. Our service

• We work hard to keep the Service available and secure, but it may sometimes be unavailable for maintenance or reasons outside our control.
• We improve the Service often. We may add, change or retire features, and we won't remove a core feature of your plan without notice.
• Features marked beta or early access are provided as-is and may change.
• We provide support by email during normal business hours (Central Time).

11. Our property

The Service, its software, design, characters (including Dr. Stat) and branding belong to Empower Your Practice. We give you a limited, non-transferable right to use the Service under these Terms while your account is active. If you send us feedback, we may use it freely.

12. Suspension and termination

We may suspend or close an account that breaks these Terms, puts other customers or the Service at risk, or stays unpaid after notice. When we can, we'll tell you first and give you a chance to fix the problem. You may stop using the Service at any time.

13. Disclaimers

Except as stated in these Terms, the Service is provided "as is" and "as available," without warranties of any kind, including fitness for a particular purpose. We don't promise that the Service will be error-free or that it will produce any particular business result.

14. Limitation of liability

To the extent the law allows, neither side is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. These limits don't apply to amounts owed for the Service, to a party's indemnity obligations, or where the law doesn't allow them.

15. Indemnity

You agree to defend and indemnify us against third-party claims arising from Your Data, your use of the Service in breach of these Terms, or your violation of the law or someone else's rights.

16. Governing law

Texas law governs these Terms, without regard to its conflict-of-laws rules. Any dispute will be handled in the state or federal courts located in Texas, and both sides consent to those courts. Before filing anything, we'll each try in good faith to resolve the dispute by talking first.

17. Changes to these Terms

If we make important changes, we'll update the date above and email account owners at least 30 days before the changes take effect. If you keep using the Service after that date, you accept the new Terms.

18. General

These Terms, the Privacy Policy and any BAA are the whole agreement between us about the Service. If any part of these Terms can't be enforced, the rest still applies. Not enforcing a right right away doesn't waive it. You can't transfer these Terms without our written consent. We may transfer them as part of a merger or sale of our business.

19. Contact

Empower Your Practice · Texas, USA · [email protected]